TY - BOOK AU - Jeong,Ho-Won TI - Conflict management and resolution: an introduction SN - 9780415450409 AV - HD42 .J45 2010 U1 - 658.4/053 22 PY - 2010/// CY - London, New York PB - Routledge KW - Conflict management N1 - Includes bibliographical references and index ER -