TY  - BOOK
AU  -  Robert Hinson; Ogechi Adeola; Terri Lituchy; Abednego Amartey 
TI  - Customer Service Management in Africa
SN  - 9780429031342
PB  - Taylor and Francis
UR  - http://www.taylorfrancis.com/books/9780429031342
ER  -