00498nam a2200205Ia 450000500170000000800460001702000180006303700100008104000080009104000080009904000080010704100080011504100080012308400080013110000380013924500300017726000230020726000090023085600530023920260121160716.0008  260114s9999    xx            000 0 eng d  a9781315174266  aEBOOK  aCRL  beng  cCRL  2eng  aeng  qCRL  a Catherine Delamain; Jill Spring  0aMaking Good Communicators  bTaylor and Francis  c2016  uhttp://www.taylorfrancis.com/books/9781315174266