TY  - BOOK
AU  - Christian Kreiner, Rory V. O'Connor, Alexander Poth, Richard Messnarz
TI  - Systems, Software and Services Process Improvement
SN  - 9783319448176
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-44817-6
ER  -