TY  - BOOK
AU  - Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani
TI  - Global Perspectives on Service Science: Japan
SN  - 9781493935949
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-1-4939-3594-9
ER  -