TY  - BOOK
AU  - Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum
TI  - Exploring Service Science
SN  - 9783030007133
PB  - Springer
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-030-00713-3
ER  -