Ford Lumban Gaol; Fonny Hutagalung; Natalia Filimonova <br/><br/>
Managing Service, Education and Knowledge Management in the Knowledge Economic Era  Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality 2016 (SERVE 2016), 8-9 October 2016 & 20-21 October 2016, Jakarta, Indonesia & Vladimir State University, Vladimir, Russia 

 -  Taylor and Francis  2017 
<br/><br/><label>ISBN: </label>9781315269146 
<br/><br/><label>Source: </label>EBOOK