Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality 2016 (SERVE 2016), 8-9 October 2016 & 20-21 October 2016, Jakarta, Indonesia & Vladimir State University, Vladimir, Russia - Ford Lumban Gaol; Fonny Hutagalung; Natalia Filimonova (Taylor and Francis, 2017)