TY  - BOOK
AU  - Ford Lumban Gaol; Fonny Hutagalung; Natalia Filimonova
TI  - Managing Service, Education and Knowledge Management in the Knowledge Economic Era
SN  - 9781315269146
PB  - Taylor and Francis
UR  - http://www.taylorfrancis.com/books/9781315269146
ER  -