Fonny Hutagalung; Ford Lumban Gaol <br/><br/>
The Role of Service in the Tourism & Hospitality Industry  Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality 2014 (SERVE 2014), Gran Melia, Jakarta, Indonesia, 23-24 August 2014 

 -  Taylor and Francis  2015 
<br/><br/><label>ISBN: </label>9780429226434 
<br/><br/><label>Source: </label>EBOOK