Alicia Grandey; James Diefendorff; Deborah E. Rupp <br/><br/>
Emotional Labor in the 21st Century  Diverse Perspectives on Emotion Regulation at Work 

 -  Taylor and Francis  2013 
<br/><br/><label>ISBN: </label>9780203100851 
<br/><br/><label>Source: </label>EBOOK