Rhonda Dishongh; Gregory D. Erickson; Qaalfa Dibeehi; Kalina Janevska <br/><br/>
Achieving Patient (aka Customer) Experience Excellence  Lessons From a Successful Cultural Transformation in a Hospital 

 -  Taylor and Francis  2013 
<br/><br/><label>ISBN: </label>9780429254611 
<br/><br/><label>Source: </label>EBOOK