TY  - BOOK
AU  - Rhonda Dishongh; Gregory D. Erickson; Qaalfa Dibeehi; Kalina Janevska
TI  - Achieving Patient (aka Customer) Experience Excellence
SN  - 9780429254611
PB  - Taylor and Francis
UR  - http://www.taylorfrancis.com/books/9780429254611
ER  -