Pat L Weaver-Meyers; Yem S Fong; Wilbur A Stolt <br/><br/>
Interlibrary Loan/Document Delivery and Customer Satisfaction  Strategies for Redesigning Services 

 -  Taylor and Francis  1996 
<br/><br/><label>ISBN: </label>9780203046845 
<br/><br/><label>Source: </label>EBOOK