Mokha Anupreet Kaur Au.; Pushpender Gu. <br/><br/>
Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry 

 -  2021 
 - 289p. 
<br/><br/><label>Source: </label>Theses 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce