TY  - BOOK
AU  - Mokha Anupreet Kaur Au.; Pushpender Gu.
AU  - University of Delhi. Faculty of Commerce and Business. Department of Commerce
TI  - Impact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry
PY  - 2021///
KW  - Commerce
ER  -