TY  - BOOK
AU  - Besterfield Dale H
AU  -  Besterfield Glen H
AU  -  Besterfield-Michna Carol
AU  -  Besterfield-Sacre Mary
TI  - Total quality management
SN  - 9788177584127 (pbk)
U1  - B2T0b89Q8, P3-;2 
PY  - 2003///
CY  - New Delhi
PB  - Pearson Education     
KW  - Operational research
N1  - Appendices A-D, 629-642p.; References 643-646p.; Index 647-652p
ER  -