TY - BOOK AU - Krajewski Lee J AU - Malhotra Manoj K AU - Ritzman Larry P TI - Operations management: Processes and supply chains SN - 9781292093864 (pbk) U1 - B2T0bX:8, Q1;Q6 PY - 2016/// CY - Londan PB - Pearson KW - Customer demand management KW - Process management KW - Supply chain management KW - Operational Research N1 - Appendix 619-620; References 621-628; Glossary 629-641 ER -