TY - BOOK AU - Zhu Joe TI - Quantitative methods for performance evaluation and benchmarking:data envelopment analysis with spreadsheets T2 - International series in operations research and management science SN - 9780387859811 (hbd) U1 - B2T:f, P9 PY - 2009/// CY - New York PB - Springer KW - Performance evaluation KW - Operational research N1 - Includes bibliographical references.; Index 319-327p ER -