TY  - BOOK
AU  - Katz Daniel
TI  - Bureaucratice Encounters :  A pilot study in the evaluation of government services
U1  - V73,8.N7, L5 
PY  - 1975///
CY  - Ann arbor
PB  - Institute for social research   
KW  - HISTORY
N1  - Appendix p203-234 (A-D); Bibliography p255-260
ER  -