TY - BOOK AU - Meredith Jack R AU - Shafer Scott M TI - Operations management SN - 9780470524572 (pbk) U1 - B2TOb8, Q1 TOR PY - 2011/// CY - New Jersey PB - Wiley KW - Business and economics KW - Quality control and management KW - Production management N1 - Includes bibliographical references.; Index 419-426p ER -