TY  - BOOK
AU  - Saxton Matthew L.
AU  -  Richardson John V.
TI  - Understanding reference transactions:  Transforming an art into a science
T2  - Library and information science
U1  - 2:7, P2(2D) 
PY  - 2002///
CY  - Amsterdam
PB  - Academic press      
KW  - LIBRARY SCIENCE
ER  -