TY  - BOOK
AU  - Ross Catherine Sheldrick
AU  -  Dewdney Patricia
AU  -  Nilsen Kirsti
TI  - Conducting the reference interview :  A how-to-do-it manual for librarians
U1  - 2:7:(T:5,7), P2(2D) 
PY  - 2002///
CY  - London
PB  - Facet       
KW  - LIBRARY SCIENCE
ER  -