TY - BOOK AU - Voudouris Christos AU - Dorne Raphael AU - Lesaint David AU - Owusu Gilbert TI - Service chain management: Technology innovation for the service business SN - 9783540755036 (hbk) U1 - B2T0bX:8BE2, P8 TOR PY - 2008/// CY - Berlin PB - Springer KW - Chain management KW - Operational research N1 - Index 303-308p ER -