TY  - BOOK
AU  - Kiran D R
TI  - Total quality management: Key concepts and case studies
SN  - 9780128110355 (pbk)
U1  - B2T0bX:89Q8, Q7 
PY  - 2017///
CY  - Amsterdam
PB  - Elsevier       
KW  -  Cost of quality
KW  -  Quality awards
KW  -  Quality gurus
KW  -  Scientific management
KW  - Operational Research
N1  - Annexure 513-528p.; Bibliography 529-531p.; Index 531-545p
ER  -