TY - BOOK AU - Vonderembse Mark A AU - White Gregory P TI - Operations management: Concepts, methods, and strategies SN - 9812531637 (pbk) U1 - B2T, P4 PY - 2004/// CY - New Jersey PB - John Wiley & Sons, Inc KW - Operations management KW - Operational Research N1 - Appendix p457.; Glossary 459-471p ER -