TY - BOOK AU - Dilworth James B TI - Operations management: providing value in goods and services SN - 0030262070 (hbd) U1 - B2T, P0 PY - 2000/// CY - Fort PB - Worth The Dryden Press KW - Operations research N1 - Includes bibliographical references; Appendix I-V, 731-740p; Glossary 741-751p; Index 753-762p ER -