TY - BOOK AU - Moschella David TI - Customer-driven IT: how users are shaping technology industry growth SN - 1578518652 (hbd) U1 - D65,8(B),2A, P3 TD PY - 2003/// CY - Boston PB - Harvard Business School Press KW - Business enterprises-technological innovations KW - Information technology KW - Computer Science N1 - Index 245-250p ER -