TY  - BOOK
AU  - Haksever Cengiz
AU  -  Murdick Robert G
AU  -  Render Barry
AU  -  Russell Roberta S
TI  - Service management and operations
SN  - 8129700271 (pbk)
U1  - B2T0b8, P0 
PY  - 2000///
CY  - Delhi Pearson Education, Inc.
KW  -  Operations
KW  -  Service management
KW  - Operational Research
N1  - Includes bibliographical references.; Appendix 574-575p
ER  -