Allen Derek R <br/><br/>
Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research 

 - Wisconsin  ASQ Quality Press         2000 
 - xvii,243p 
<br/><br/> Appendix 203-214p; Glossary 215-229p; Bibliography 231-234p; Index 235-243p 
<br/><br/><label>ISBN: </label>0873894357 (hbd) 
<br/><br/><label>Standard No.: </label>6828 
<br/><br/><label>Source: </label> Affiliated,  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>B2T0b8B, P0