TY  - BOOK
AU  - Allen Derek R
AU  -  Rao T R
TI  - Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research
SN  - 0873894357 (hbd)
U1  - B2T0b8B, P0 
PY  - 2000///
CY  - Wisconsin
PB  - ASQ Quality Press       
KW  - Consumer satisfaction
N1  - Appendix 203-214p; Glossary 215-229p; Bibliography 231-234p; Index 235-243p
ER  -