Swift Jill A. Principles of total quality - 2 - Boca Raton St Lucie Press 1998 - xvi,426p Includes bibliographical references; Index 415-426p ISBN: 1574440942 (hbd) Standard No.: 6051 Source: Shankar, Textual Subjects--Topical Terms: Total quality Dewey Class. No.: B2T0b89Q8, N8