Fisher Caroline M <br/><br/>
Developing new services: incorporating the voice o 

 - Milwaukee  ASQ Quality Press         2003 
 - xvi,216p.  cm. 
<br/><br/> Appendix A-I, 181-208p. 
<br/><br/><label>ISBN: </label>0873895851 (hbd) 
<br/><br/><label>Standard No.: </label>12532 
<br/><br/><label>Source: </label> 10272, 09/07/2004, Govinda Book House  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Operational Research<br/> Service industr<br/>Mathematics
<br/><br/><label>Dewey Class. No.: </label>B2T0b8BE, P3   TB