Plaster Gary A <br/><br/>
Beyond six sigma: Profitable growth through customer value creation 

 - New Jarsey    John Wiley & Sons       2006 
 - xvi, 303p.  cm. 
<br/><br/> Appendix 197-240p. 
<br/><br/><label>ISBN: </label>0471681512 (hbd) 
<br/><br/><label>Standard No.: </label>18012 
<br/><br/><label>Source: </label> 1221, 27/03/2006, The Book Seller  Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer relations<br/> Marketing<br/> Organizational effectiveness<br/> Total quality management<br/>Operational Research
<br/><br/><label>Dewey Class. No.: </label>B2T0b89Q8, P6   TB