Fisher Caroline M <br/><br/>
Developing new services: incorporating the voice of the  customer into strategic service development 

 - Milwaukee  ASQ Quality Press         2003 
 - xvi, 216p.  cm. 
<br/><br/> Appendix A-I, 181-208p. 
<br/><br/><label>ISBN: </label>0873895851 (hbd) 
<br/><br/><label>Standard No.: </label>12522 
<br/><br/><label>Source: </label> 10272, 09/07/2004, Govinda Book House  Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Consumer satisfaction<br/> Customer services-management<br/> Operational Research<br/> Service industries<br/>Mathematics
<br/><br/><label>Dewey Class. No.: </label>B2T0b8BE, P3   TB