SHAINESH G. Customer relation manangement A strategic perspective. - Bangalore. Trinity Press 2006 - xiv,198p. cm. - IFS School of Finance . ISBN: 9789351381457 276.25 Source: 5355, 20/11/2014, RAJKIRAN BOOK AGENCY General Book Subjects--Topical Terms: Commerce Dewey Class. No.: X:511-8, P6