HOCHSCHILD Arlie Russell Managed heart Commercialization of human feeling - Berkeley University of California Press 2012 - xx,327p. cm. ISBN: 9780520272941 1598.22 Source: 5118, 30/09/2013, RAJKIRAN BOOK AGENCY General Book Subjects--Topical Terms: Sociology Dewey Class. No.: Y:3(S:52), P3;Q2/TD1