Hansen Ursula <br/><br/>
Relationship marketing   Gaining competitive advantage through customer satisfaction    

 - Berlin  Springer            2000 
 - vii, 459p  cm. 
<br/><br/> Bibliography chapterwise 
<br/><br/><label>ISBN: </label>3540669426 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Management
<br/><br/><label>Dewey Class. No.: </label>X:51-8, P0