TY  - BOOK
AU  - Coppett John I
AU  -  Staples William A
TI  - Professional selling:  A relationship management process   
SN  - 0538827769
U1  - X:514-8, N0;N4 
PY  - 1994///
CY  - Cincinnati
PB  - South-Western Publishing         
KW  - Salesmanship
N1  - Appendix: p 510-525; Glossary: p 526-536
ER  -