TY  - BOOK
AU  - Codling Sylvia
TI  - Bench marking
SN  - 0566079267
U1  - X:89C, N8 
PY  - 1998///
CY  - Aldershot
PB  - Gower          
KW  - Standards Management
N1  - Appendix p.143-63
ER  -