Hill Nigel, and others <br/><br/>
How to measure customer satisfaction 

 - 2 
 - Aldershot  Gower            2003 
 - vii,151p  cm. 
<br/><br/> Appendix: P 125-145 
<br/><br/><label>ISBN: </label>056608595X 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cosumption Economics
<br/><br/><label>Dewey Class. No.: </label>X:1:(S:44), P3