TY  - BOOK
AU  - Hill Nigel, and others
TI  - How to measure customer satisfaction
SN  - 056608595X
U1  - X:1:(S:44), P3 
PY  - 2003///
CY  - Aldershot
PB  - Gower          
KW  - Cosumption Economics
N1  - Appendix: P 125-145
ER  -