TY  - BOOK
AU  - Hansen Ursula
AU  -  Henning-Thurav Thorsten Ed.
TI  - Relationship marketing:  Gaining competitive advantage through customer satisfaction   
SN  - 3540669426
U1  - X:51-8, P0 
PY  - 2000///
CY  - Berlin
PB  - Springer          
KW  - Marketing Management
N1  - Bibliography chapterwise
ER  -