Kracklaver Alxander H,and others <br/><br/>
Collaborative customer relationship management Tak 

 - Berlin  Springer            2004 
 - xi, 273p  cm. 
<br/><br/> Bibliography chapterwise 
<br/><br/><label>ISBN: </label>3540002278 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>X:51-8, P4