TY - BOOK AU - Roberts Sue AU - Rowley Jennifer TI - Managing information services SN - 1856045153 (pbk) U1 - B2TC80b2, P4 PY - 2004/// CY - London PB - Facet Publishing KW - Information services KW - Management KW - Generalia N1 - Includes bibliographical references; Index 237-242p ER -