TY  - BOOK
AU  - Akpolat Hasan
TI  - Six sigma in transactional and service environments
SN  - 0566085771 (hbd)
U1  - B2T0b89Q8, P4   TOR 
PY  - 2004///
CY  - Burlington
PB  - Gower Publishing Company       
KW  -  Six sigma
KW  - Quality control
N1  - Glossary 155-159p; Index 161-163p
ER  -