Futrell Charles M Fundamentals of selling Customers for life through service (Included CD-ROM) - Ed. 9 - Boston McGraw-Hill 2006 - xv, 658p cm. ISBN: 0071115889 1118.35 Source: 4429, 21/08/2007, Efficient Book Distributors General Book Subjects--Topical Terms: Commerce Dewey Class. No.: X :514-8, P6