TY  - BOOK
AU  - Futrell Charles M
TI  - Fundamentals of selling:  Customers for life through service (Included CD-ROM)   
SN  - 0071115889
U1  - X :514-8, P6 
PY  - 2006///
CY  - Boston
PB  - McGraw-Hill          
KW  - Commerce
ER  -