TY  - BOOK
AU  - Drew Paul Ed.
AU  -  Heritage John Ed.
TI  - Talk at work:  Interaction in institutional settings   
T2  - Studies in Interactional Socio-Linguistics,8
SN  - 0521376335
U1  - Y:393, N2 
PY  - 1992///
CY  - Cambridge
PB  - Cambridge University Press        
KW  - Social Communication
N1  - Bibliography: P 549-71
ER  -