HARMON Paul <br/><br/>
Busines process change   A business process mangement guide for managers and process professionals    

 - 4th 
 - Cambridge  Elsevier            2019 
 - xxxvi,497p  cm. 
<br/><br/> Glossary: 237-242p.; Appendix: 235-236p. 
<br/><br/><label>ISBN: </label>9780128158470 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Dewey Class. No.: </label>X9:8, Q9